Nabisco's Reply (in short: not helpful)

As I mentioned a few weeks back, we bought a box of Nabisco graham crackers only to notice the fine print: kosher dairy symbol on the front (although no dairy listed in the ingredients). So I wrote to them, and here is the reply:

Hi Andrea,

Thank you for visiting http://www.nabiscoworld.com .

I appreciate your interest in HONEY MAID Grahams.

I'd be glad to provide you with information on our manufacturing processes pertaining to milk food allergens.

I understand that allergic consumers are concerned about the potential carryover of an allergen between products that are manufactured on shared equipment. Most of our production lines are designed to be convertible to other products. If a product is made on shared equipment, every reasonable precaution, including stringent cleaning and sanitation practices, is taken to prevent cross-contact with the eight major allergens (eggs, fish, shellfish, milk, peanuts, soy, tree nuts and wheat).

When contact with one of these allergens is unavoidable, then the product is labeled appropriately. Please be aware that formulas may change and the best source of information is the ingredient line. We ask that our consumers take the time to check the ingredient line prior to purchasing a product.

I hope this information will assist you with your food choices.

Thanks again for taking the time to contact me. For more information about food nutrition, visit www.kraftfoods.com and click on Healthy Living.

Kim McMiller
Associate Director, Consumer Relations

I realize they can't always answer every question, but all I wanted to know was why the dairy sign?